Frequently Asked Questions

How do I request or remove a service?
To request a new service please contact our sales department for a quote by calling 410-457-5550 or send an email to info@bartenfelder.com

To remove or stop current services, please call our office at 410-457-5550.   Applicable fees could be applied based on contract specifications.

How much notice do I have to give to request an extra pick-up?
Although every effort will be made to accommodate same day requests, 24 hour notice is preferred to ensure adequate arrangements can be made.   

What should I do if my pick up was missed or I need to check the estimated time of arrival?
Every effort is made to recover any miss collections when possible.  Please report any missed service within 24 hours of the scheduled service time by calling 410-457-5550 or send an email to info@bartenfelder.com

Who should I contact if my containers need repairs?
If your container needs to be repaired / replaced please send an email to info@bartenfelder.com and include a picture to help facilitate a faster response. 

Do you offer locks for the containers?
Locks are available for dumpsters only & for a minimal fee of $35 for each.  To request or get more information, please call our office at 410-457-5550 or send an email to info@bartenfelder.com

What happens to my service if it lands on a Holiday?
Please refer to our holiday schedule.

 

What are the accepted materials for recycling?
Recycling requirements are detailed on our residential page. We also have linked documents for your convenience. If you have any further questions please call 410-457-5550 or email us at info@bartenfelder.com

Who can assist me with understanding my invoice? 
Our invoices are system generated and can be mailed or emailed for your convenience. Contact our Accounting Department for assistance at 410-457-5550, or send an email to info@bartenfelder.com

What payment options do you offer & How can I pay my invoice?
We accept all major credits cards (excluding Amex) , checks, cash, and cashier’s check/money order.  For your convenience we also offer automatic payments by credit card.  Contact our Accounting Department for more information at 410-457-5550 or send an email to info@bartenfelder.com