top of page
Report a Missed Pickup
We're sorry we missed you. Complete the quick check below and our team will review
Before you report
It is after 3 PM
on your scheduled collection day.
Materials were out by 4am
and visible at your normal pickup location
Your materials were acceptable
No extra unscheduled trash or prohibited recycling items
We aren't on a holiday schedule?
Check here!
What will happen after i submit my missed stop?
Your submission will be received between 8am -4pm by a customer representative. We will then check our trucks GPS location and videos to determine why the materials were not collected. We will then contact you by your method of choice, with our findings and a solution if applicable.
bottom of page